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Last updated: 25 February 2026
We want you to be completely satisfied with your purchase. This policy outlines the terms for returns, exchanges, and refunds.
You may request a return within 14 days of receiving your order, provided the following conditions are met:
The product is unused, unopened, and in its original packaging
You have proof of purchase (order confirmation or receipt)
The product is not a perishable food item that has been opened
Due to the nature of food products, the following items cannot be returned:
Opened coffee bags or food products (for hygiene and food safety reasons)
Perishable goods that have passed their best-before date
Custom or personalised blends
Gift cards or vouchers
Products marked as final sale
To start a return, please:
Contact us via our contact page or email hello@milio.io with your order number
Describe the reason for the return
We will provide a return authorisation and shipping instructions within 2 business days
Refunds are processed once we receive and inspect the returned product
Approved refunds will be credited to your original payment method via Stripe within 5-10 business days
Original shipping costs are non-refundable unless the return is due to our error
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost, including return shipping.
We offer exchanges for unopened products of equal or lesser value. For exchanges to a higher-value product, you will be charged the price difference. To request an exchange, follow the same process as a return.
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (wrong item, damaged product, or defective goods). We recommend using a tracked shipping service for returns.
If you have not received your refund within the stated timeframe:
Check your bank account or credit card statement again
Contact your bank or card issuer — processing times can vary
If you've done both and still have not received your refund, please contact us
For any questions about returns or refunds, please contact us or email hello@milio.io.
