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We are here to help. Whether you have a question about your order, our products, or anything else, our team is ready to assist you.
Email: hello@milio.io
Phone: +1 234 567 890
Address: [Company Address, City, Country]
Our customer support team is available during the following hours:
Monday to Friday: 9:00 AM — 6:00 PM (local time)
Saturday: 10:00 AM — 2:00 PM (local time)
Sunday and public holidays: Closed
We aim to respond to all enquiries within 1-2 business days.
To help us direct your enquiry to the right team, please use the appropriate channel:
For questions about your order, delivery, or to initiate a return, please email us with your order number. See our Refund and Returns Policy for details.
To exercise your data rights (access, correction, deletion), please email us with the subject line "Data Request". See our Privacy Policy for full details on your rights.
For urgent allergen or food safety enquiries, please contact us by phone during business hours for the fastest response. See our Allergen and Food Safety Information page.
For payment issues or billing enquiries, please include your order number and a description of the issue. See our Payment and Security page for information about our payment methods.
We value your feedback and take complaints seriously. If you are not satisfied with our service:
Step 1: Contact our customer support team via email or phone with details of your complaint
Step 2: We will acknowledge your complaint within 2 business days
Step 3: We will investigate and aim to resolve your complaint within 10 business days
Step 4: If you are still not satisfied, we will provide information about external dispute resolution options
We are committed to resolving all issues fairly and promptly.
